Answers to the questions we hear most. Can't find yours? Call 1-888-887-2094, chat with us, or send us a message.
Choosing cabinets
What is the difference between framed and frameless cabinets?
Framed cabinets have a solid-wood face frame on the front of the box, the classic American look (Ultimate Shaker, Platinum Shaker, Coastal Shaker, Reserve Inset, Slim Shaker, Traditional, Builder Shaker). Frameless (European) cabinets have no face frame, so doors cover the whole box and you get slightly more interior space and a clean modern look (Modern, Modern Gola, Shaker Frameless, Slim Shaker Frameless, Ultimate Euro, Coastal Euro). Compare all our lines.
What are your cabinets made of?
Our framed lines have plywood boxes with solid-wood face frames and doors, dovetail wood drawers and soft-close full-extension glides. Our frameless lines have plywood or furniture-board boxes with laminate, acrylic, lacquer or painted doors and soft-close metal drawer systems. Box material, door, drawer and hinge specifications differ by line, so check the style guide of the line you like for exact details, or ask us.
Are the cabinet insides and sides finished?
Insides are finished on all lines. Framed lines have exterior sides finished in the door color; you can add decorative panels if you want. Frameless boxes are usually white or a neutral color, so exposed sides need matching panels. Our team will add the right panels and fillers to your quote.
Are handles and knobs included?
No. Handles and knobs are not included with the cabinets (except handleless Gola and J-pull styles). Ask us about handles.
Do glass-door cabinets come with glass?
Most framed glass-door cabinets include glass. Some styles come prepared for glass without it; the product page says which.
Can I see the cabinets before I order?
Yes. Order sample doors or color samples for any line; the door price is credited back on your kitchen or closet order placed within 30 days. In Florida you can also visit our West Palm Beach showroom by appointment.
Planning & design
How do I plan my kitchen?
Cabinet widths come in 3" steps (for example 27", 30", 33"). Standard wall cabinets are 30", 36" or 42" high, with 12"-24" high cabinets above the fridge, sink or range. Small gaps are closed with 3" or 6" fillers cut to size at installation. Frameless lines also need 3/4" for each finished side panel. Start with How to Measure.
Do you design kitchens for free?
Yes. Send your measurements, a sketch or your contractor's plan through our free quote form and our design team prepares the layout and item list. We also offer a 3D design service.
What else do I need besides cabinets?
Base cabinets need toe kick; most layouts also need fillers, panels and molding (crown and light rail for framed lines, under-panels for some frameless lines). We add these to your quote so the kitchen arrives complete.
How much does a 10x10 kitchen cost?
See our 10x10 kitchen cabinet prices for every line.
Ordering & payment
Are your cabinets ready to assemble (RTA)?
Most lines ship ready to assemble, flat-packed with all hardware. Pre-assembly and custom cabinetry options are available for select lines; ask our team.
How do your prices compare?
Our cabinets compare to the "designer" or "semi-custom" lines of big-box stores, and our online prices are typically 30-40% lower. If you have a lower quote for a comparable product, send it to us and we will compare like for like.
Do you offer financing?
Yes. Choose Shop Pay at checkout and select Shop Pay Installments to pay over time. See Financing for details.
Do you offer contractor or designer discounts?
Yes. Join our Trade Program for volume pricing and a dedicated project manager.
How long do orders take?
Stock-color RTA cabinets are typically delivered in 10-20 business days (2-4 weeks); special-order colors and custom cabinetry take longer, up to 6-12 weeks. See Shipping & Delivery for each line. Expedited processing and 2-part shipping are available.
Shipping & delivery
Do you offer free shipping?
Yes: free shipping on cabinets from $2,500, and on closets, closet doors, flooring and outdoor kitchens from $5,000, with half-price shipping on smaller orders. See Shipping & Delivery for the full rules.
How is my order delivered?
Orders ship by freight truck to the curb or driveway. Count the boxes and write any damage on the delivery receipt before you sign. See receiving your order.
Can I pick up my order?
For some lines, yes: paid orders can be picked up by appointment at select warehouses. Ask our team when you order.
Do you ship outside the continental U.S.?
Some products can ship to Canada, the Caribbean and other countries through a U.S. receiving address. See international orders.
Returns & claims
Can I return cabinets?
Unused, unassembled items in their original packaging can be returned with our written authorization if you ask within 10 days of delivery. A 25% restocking fee and shipping costs apply. Assembled, special-order, custom and final-sale items cannot be returned. Read the full Return Policy.
What if something arrives damaged or missing?
Note visible damage on the delivery receipt and report it within 3 days; report concealed damage or missing items within 7 days, with photos. We send replacement parts as fast as possible.
Secure checkout
Is it safe to pay on your website?
Yes. Payments are processed on Shopify's secure, PCI-DSS compliant checkout with SSL encryption. We never see or store your full card number. You can pay with major credit cards, Shop Pay and the other methods shown at checkout. See our Privacy Policy.