Return policy - for cabinets.
Assembled cabinets or doors with handle holes CAN NOT be returned or refunded.
Unassembled (Ready to Assembled/RTA) cabinets, trim, etc can be returned in 10 days time as long as they are in good condition and in their original packaging. PLEASE NOTE: The return shipping arrangement and costs will be the responsibility of the customer. Returns on these items will be subject to return shipping charges and a 25% restocking fee.
If you return an item that was offered with free shipping, the original outbound shipping costs will be deducted from your refund.
Once your return request is submitted, you can expect to receive an email from us within 1-4 business days to confirm the return and return address will be provided if your return meets the necessary criteria.
Please verify that you have received all cabinets and they are in the agreed condition before doing any installation or assembly.
The company is not responsible for the accuracy of the measurements made by customers. Our quoting and design teams can only work based on the information you have submitted. Before placing an order we assume that customers have checked the accuracy of the cabinet order or quote to match the actual situation at installation location. If you are not sure of a certain dimensions order a narrower cabinet plus a filler.
Some items that are a special delivery styles - made to order or that are on discount or final sale can not be replaced or refunded and are sold as-is. Please consult your customer care representative for details.
Our intention is to ensure your items are delivered in perfect condition. In the unlikely event that some items of your order would be damaged when you picked or delivered we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
We will do all possible to accommodate your part replacement but we do need your cooperation:
Cabinets that are damaged at delivery are replaced free of charge if manufacturer is accepting the replacement. Any requests have to be made not later than 3 days time from the delivery and before any assembly. The same applies for missing trim or parts. If you have started to assemble - all responsibility is transferred to the cabinet installer.
In most cases you are required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required. Please take a photo of the item in question with its original packaging box in the background so that the item code on the packaging is visible and send it to firstname.lastname@example.org + an itemized / part description email is the best way to get a faster replacement part. In case we will not receive a detailed and clear part replacement inquiry we will attempt to contact you for clarification of parts needed. If client is not reachable by our technical department by phone or email and is not providing additional information requested within 5 business days we will close the case as solved.
Other items that are not cabinets can be returned unused in the original packaging in 10 days time.
Refunds and Canceling We do not offer refunds, we offer store credit for other products that you can use in 90 days time.
Due to our commitment to process orders quickly, there is a limited period of time in which your order can be canceled. We are only able to accept cancellation requests via phone and email within 24 hours of the original order placement only.
All cancellations will be confirmed in writing: if you have not received an email confirmation, your order has not been canceled. Cabinet Sales Center is unable to cancel an order once it has been processed for delivery or been assembled for delivery.
If we are unable to cancel your order as requested, you may return the product under our Standard Return Policy. If your order has successfully been canceled, Cabinet Sales Center will process the refund back to the original method of payment within 3-7 business days.
Wood is nature, cabinets may vary in color, texture and grain.
Painted finishes - wood will undergo expansion and contraction. As such, finish stress lines may become visible on cabinets, especially at the joints. These are not considered a defect.
Once products are delivered customer is responsible for the storage in dry place in normal room temperature. Storing the cabinets in garage or storage without humidity control can damage the product and panel warping is possible. If you need to store cabinets unassembled due to general renovation, please take the necessary steps to provide humidity control. As we can not be sure about your storage any claims can be processed only in the first 3 days after delivery.
While you are here you might want to read our Shipping policy.
Custom manufactured cabinets can have different return and exchange policies and mostly are handled under manufacturers warranty conditions and can not be returned once your order enters production. Custom cabinet doors may have warranty that varies in length based on materials used. For some cabinets even up to 12 year warranty is possible. Custom cabinet hinges and glades also have their own warranty rules from minimal to lifetime warranty. Please inquire about custom cabinet warranty rules at your sales representative before placing an order for Custom cabinets.